You have a 14-day right of return. Please note the following points when returning the goods:
Packaging and condition of the goods
Pack the items carefully to avoid damage in transit.
For a full refund, the item should not show any signs of use such as pet hair, dirt, scratches, odours, etc.
Items made to individual specifications (e.g. custom-made items or engravings) are excluded from the right of withdrawal. The same applies to magazines and hygiene items that have already been opened.
Franking the return
Enclose a copy of your invoice with the return consignment; this means you have already fulfilled your right of withdrawal. The costs of the return shipment are to be borne by you in accordance with the revocation.
In the case of damaged items or defective goods, please contact our service department by e-mail before returning the goods:
service@der-roemer-shop.de
For shipments from abroad, we ask you to use a shipping service provider of your choice and to stamp the package sufficiently.
Once we receive the shipment, it will be checked and you will be credited and refunded via your chosen payment method.
Returns address:
Schwarzweiss Dienstleistungs GmbH
Glaubergerstr. 30
D - 63695 Glauburg
For detailed information on the legal regulations, please refer to our cancellation policy.
If you have any further questions, please feel free to contact us via our contact form.
